Responsible gaming

This is how it works:

We believe it is our responsibility to ensure that you enjoy your experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.

You can set a deposit, session or loss limit. Limits can be amended at anytime. A decrease in the limit will take effect immediately, but an increase can only occur after a cooling-off period of 48 hours, in order to avoid rash decisions.

If you want to take a break, you can close your access for a minimum period of 24 hours to a maximum period of 6 months. Your account will not be reactivated under any circumstances during the exclusion period. A general gambling exclusion from all licensed casinos in Estonia can be applied through: Estonian Tax & Customs Board (EMTA): www.emta.ee/ By sending us a filled application that can be found here with a copy of your ID document to us on an e-mail. We will send it to Estonian Tax & Customs Board at our earliest and they will activate the restriction within 2 working days, after they receive it.

Tools


Responsible gaming tools
are available in your account
under Responsible Gaming menu

My account

Do you have any questions?

To make it easier for you to join the fun in our universe, we have listed some of our most frequent questions.

If you want to contact us, you can either send us an email or use our live chat.

How do I create an account?

You can register using your BankID or choose to fill out a traditional web form.

Do I need to verify my account before I can start playing?

Before you can play with real money, you need to verify via BankID.

Do you have responsible gaming tools?

Absolutely! After you have created an account, you can access these tools under the Responsible Gaming menu.

Is Chanz Casino licensed?

Chanz Casino is operating with licenses from Estonia, Sweden and Denmark.

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